I had to cancel my holiday but Holidaysafe travel insurance won’t pay

A relative of my travelling companion died so we both had to call off the trip – and I am £999 out of pocket

In September, I was due to go on holiday with a friend. A week before we were supposed to travel, her brother died suddenly of a heart attack. She obviously cancelled. I also cancelled and was extremely surprised when my insurance company, Holidaysafe, refused my claim. They took so long to reply, I had to ring them. This has left me £999 out of pocket.

Is it usual for a travel claim to be refused in these circumstances? OS, Bristol

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