Eight months' wait for UK Mail to pay up for a crushed bike

With CCTV footage and a witness Alice Tyler thought it would be quick to get compensation for a bike crushed by a reversing truck. She was wrong

As mysteries go it was something of an open-and-shut case. Or rather, a reverse-and-leave case.

When Alice Tyler left work on 27 May last year to find her locked road bike twisted and mangled against a stand she quickly surmised assumed something heavy must have struck it. Enquiries to the office block adjoining the bike stand found a helpful security guard who uncovered the relevant CCTV footage.

I still don’t know if UK Mail haven’t done anything because the information hasn’t got to the right person, or if because they’ve chosen not to do anything.

In retrospect, it was very much the wrong decision not to use my own insurers. But it seemed so clear cut all I’d need to do is contact them and they should just pay me for the damage without any fuss.

I thought, ‘It’s so obvious you’ve hit something and you don’t even go and check to see what it was.’ They didn’t even check it was a person, or damage to something that could cause someone else harm. It made me very much doubt the personality of the person driving that vehicle.

We can confirm that Alice contacted us on Twitter back in May and this incident was reported to our insurers.

We are now investigating into why this case has taken so long, but in the meantime, we will pay out the costs, as it is clearly our fault.

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